This visitor’s center has a bi-lingual staff that will help you map out your trip.
Your best bet is always start your day at the visitors information center, located on the first floor, on the corner, just west of the cruise ship dock, across from Pier 1 (across the street from the little yellow now hot pink building “La Casita” in the picture on left). It is a smaller lot, and the only one on that side of the city. The parking deck on the North shore of Old San Juan is under the Ballaja building, just off of Norzagaray Street. There is also a parking lot past these decks, at La Puntilla (this is very inexpensive). There are 2 parking decks on the south side of the city – on Recinto Sur. Inexpensive parking is available in Old San Juan, luckily in easy to get to locations. At night, you have to use common sense, but if you stay in the tourist areas, all is well. If you’re lost or need directions, just ask. This bilingual Police force (specially trained for the Old San Juan tourist area) will also help guide you on your way. They’re there to help you feel safe, not because of any particular recent "problem". Old San Juan is considered to be a generally “safe” place to walk around. Also, many of the streets are cobblestone, and the sidewalks are uneven, so wear comfortable, sturdy shoes. This city is on a hill – so you will be walking uphill and downhill throughout your visit. Bring water, or plan to stop often to make sure that you stay hydrated. Wear sun screen and a hat! You may even consider carrying an umbrella for shade. You will be walking around an old city in the tropics – it is very hot and usually humid. Here are some basics to consider before you get started. But, to get the most out of a visit to Old San Juan, it is best to follow a self guided walking tour (like ours!) so that you don’t miss out on something you really would have liked to have seen. There is literally something for everyone: beautiful views (great for photographers), architecture, restaurants, art, museums, shopping, history, sculptures, people-watching, music, dance, bars and nightclubs. That is because this old historic city offers so much. Ask anyone about what they consider a “Must See” while visiting Puerto Rico and they will most likely say Old San Juan.
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